Customer Success Specialist
Company: Kixie Web, inc.
Location: Santa Monica
Posted on: October 31, 2024
|
|
Job Description:
Who We're Looking For:We are looking to add a hardworking
Customer Support Specialist (CSS) with a consistently positive
attitude to our support team, who can be relied upon to handle
Level 1 customer support for our customers. Our support team
primarily lives out of Intercom and Zendesk, where we solve Level 1
chats and tickets and promptly escalate more complex inquiries to
our Level 2 Technical Support team.The ideal candidate for this
position is a self-starter with a consistent work ethic, especially
when nobody is watching. The ideal candidate also demonstrates
strong interpersonal skills, patience and optimism, good technical
skills/instincts, and the ability to learn our tech/product
relatively independently and quickly.What is Kixie?Kixie is a
venture-backed start-up in Santa Monica funded by a top LA Venture
Capital Firm (Mucker Capital). Kixie is a cloud-based phone and
texting solution that helps sales teams connect with their leads
and support teams stay on top of their customers. We integrate
richly and easily with any CRM and leverage key moments of the
customer journey to prompt sales reps to take action right away -
and at exactly the right time. We boast the finest team of customer
success reps in the SaaS industry and make our home in sunny Santa
Monica near the beach.The Basics:This position is in-office, not
remote. We're looking for hardworking local candidates who can make
the drive to Santa Monica and want to be working at a buzzing,
lively office every day.The Customer Support Specialist role is a
great opportunity to gain experience and grow professionally at a
healthy, lively tech startup and hone valuable CS skills that will
serve you well in your future. At least 1 year of past experience
in a client-facing role is preferred, but not
necessary.Responsibilities:
#J-18808-Ljbffr
Keywords: Kixie Web, inc., Gardena , Customer Success Specialist, Other , Santa Monica, California
Click
here to apply!
|